Programme Administrator

• At least 2 - 3 years of proven programme/project administration
• Degree or diploma preferable, or other appropriate qualifications   

• Project or Programme Management Methodology such as MSP, PRINCE2, PMBOK, PMI, or a client specific methodology
• Technical SDLC
• Time capture and reconciliation
• Implementation and creation of governance and control processes and tools
• Programme Tracking – including plan and budget
• Risk and Issue Management
  

• Communicate:

• Strong in verbal communication (telephonic and face-to-face)
• Strong in written communication (reports, emails, minutes etc)
  

• Organise and structure standard support functions effectively:

• Adaptable to different personality types and working styles. Ability to extract information from people who have very little time
• Must be strong in gathering information within tight timeframes
• Needs to be methodical and process orientated
• Needs to be administratively strong, and must thrive in working in a structured and well defined environment

• Work well as a vital cog in a team environment:

• Needs to work well with people
• Needs to take ownership of activities and responsibilities allocated to them
• Needs to be independent and innovative in improving processes and procedures around them
• Open and honest

• Use standard MS Office applications effectively to support the programme and associated projects:

• Good understanding of the MS Office suite of products
• Advanced MS Word skills
• Advanced MS Excel skills
• Intermediate MS PowerPoint skills
• Intermediate MS Outlook skills
• Must be comfortable using the Internet

• Handle all programme administration, i.e. filing structure, filing, meeting set-up, minutes, copying, logistical arrangements, etc.
• Deliverable version and sign-off management
• Innovation of management processes and tools
• Assist in budget management
• Assist in plan management
• Timesheet reconciliation
• Track project team (BSG and client resources) utilisation and impact on the programme plan and budget
• Assist in benefits management
• Collation of programme information into various reports
• Update balanced scorecards and other high-level status tracking tools
• Maintain all programme logs – risk, issue, decision, change and quality
• Maintain programme Stakeholder List
• Distribution of Programme communication as per the programme’s Communication Plan
• Enforce the Quality Management Strategy throughout the programme
• Ensure adherence to the Change Strategy and process
• Communicate effectively at all levels
• Manage time effectively to also fulfill agreed upon internal (BSG) responsibilities
• Delivery of invoices to client
• Assist the Client Delivery Manager with tracking BSG team time capture and forecasts

• Delivery of effective support to the overall programme and constituent projects according to governance requirements, allocated budget and time constraints
• Management of final deliverables and products according to agreed quality criteria
• Delivery of consistent and accurate programme reports according to various requirements (frequency, format)
• Maintenance of the Programme’s logs
• Programme compliance to BSG’s programme governance methodology, processes and tools